email		print
	report

Talent Gurus

Related Tags

bpo   bpo_services

Show all Tags

Like this topic?
Write Advice
Advice that links to this one

The progress and prosperity of Indian BPO sector is a combination of steady overseas projects, a thriving domestic outsourcing market, and a process of expansions in various Latin American countries. In this seemingly unending time of recession this combination looks like the best policy that can be thought of. Leading Indian BPO Services companies like Infosys, and TCS are trying to venture out of India in order to increase profitability and tackle recession.

The BPO export market in India is $ 11 billion. This is revealed by a survey done by Ernst and Young. This is the very market that has helped India to gain a leading position in the world BPO market. Currently the Indian BPO export market stands at $ 14.7 billion to be exact. This is also reflection of the increasing Compound Annual Growth Rate that is currently measured to be 37 percent.

Most of these off shoring services are provided to countries like North America, and the United Kingdom These countries provide India about 87 percent of its export assignments. It is estimated that the export market will amount to $ 16 to 19 billion by the year 2012.

But if we take a look at the domestic market then we will see that it has an even better growth rate. According to data available from 2008 the Indian domestic outsourcing market earns revenue worth $ 1.6 billion. This amount of revenue is more than 50 percent than what it used to be in 2003. It is also assumed that by the time the current fiscal ends the domestic market here will leap to $ 2 billion.

Many IT companies have now understood the potential of the domestic BPO market and that is why they are trying to pay due attention here as well. These companies include big names like Infosys, Wipro as well as some MNCs like IBM, Firstsource, Mphasis BPO, and Intelenet Global Services. It is expected that by 2012 this domestic industry will be worth $ 6 billion.

As far as establishing offices in other countries are concerned right now Brazil looks like the most potential market. It has an IT and telecom industry there is worth above $ 100 million. India’s TCS already has its offices there and another Indian BPO leader, Infosys, will open an office there within next few months.

So, it seems that despite recession Indian BPO will keep on to prosper thanks to these more promising markets.