Gooruze

First VisitRegister with GooruzeLog in to Gooruze
 
   
 

Article Rating

AverageAverageAverageAverageAverage 3.08 OK from 4 votes
(91 Visits)
 
 

Is Social Media more difficult in B2B than B2C?

by phdunay Prodigy(March 12th) (rank 31st)
 
 
I submit that it is! Please hear me out.

When I say Ralph Lauren, Nine Inch Nails, Vineyard Vines, GAP – or even Apple – you get a sense of a very homogeneous type of person. You get a picture of exactly who I mean and the “lifestyle” that brand portrays. When I say Ralph Lauren, it’s like reading the preppie handbook.

But what happens when I say Unisys or Delco or even Oracle? What mental image, what picture of homogenous people comes to mind, if any? Probably nothing, right?

Now, consider Nine Inch Nails and their use of social media. The band printed tour shirts with different, seemingly random boldface letters that, when strung together, spelled out a website address – iamtryingtobelieve.com. The tactic engaged an audience that was totally in sync with their brand and lit up their community site, Spiral.

Sure a B2B company can launch a microsite any day. But can it launch one that speaks to the company’s audience so perfectly that it resonates with a vast majority? I would submit the answer is no.

Yes, I know microsites aren’t social media. My point is that out in social media land if you know exact who your audience is, what will resonate with them and how to tap into it, you are home free. B2B audiences are more fragmented, with internal employees, external partners, channel partners, third party vendors, and, oh yeah, customers and prospects.

What’s your take? I’m interested to hear from you …
 
 

Any contributed content above is the subjective opinion of that member or external author, and not of Gooruze.com Pty Ltd. View our House Rules for more details.

 
 

Related Articles

No related articles available

Bookmarks

No bookmarks available

 
 

Related keywords: b2b, b2c, media, social

 
  ARTICLE RATING
AverageAverageAverageAverageAverage 3.08 OK from 4 votes
 
 

Thankyou for your vote (you can change your vote at any time). Please leave some helpful comments about this article using the box below.

 
 

Help us rank this article

Vote: ExcellentExcellentExcellentExcellentExcellent
Vote: GoodGoodGoodGoodGood
Vote: AverageAverageAverageAverageAverage
Vote: PoorPoorPoorPoorPoor
Vote: Very PoorVery PoorVery PoorVery PoorVery Poor
 
 

Add a comment

 
 
Add a comment on this article.
 
 

Comments

 
 

Re: Is Social Media more difficult in B2B than B2C?

whatmattersonline
Vote:

March 21st

Actually, I disagree strongly that B2B products/services aren't compatible with social media campaigns.  In my view, there are a few forces holding B2B social media campaigns from blooming:

A) Conservatism:  B2B marketers are simply in the habit of being late adopters for whatever reason. Perhaps it's just the inherent conservatism of the corporate world. Nobody "forces" B2B markters to be hip, so they aren't.
B) Differences in sales strategies:  A B2C sales process relies far more on building a "culture" around the product than a B2B one does (though make no mistake, some B2B companies have very strong customer cultures (think SAP) and brands (think Apple)
C) Cost: I couldn't prove this one, but it's my instinct that most B2B marketing managers would consider the cost of generating sales leads in this way to be prohibitive. Personally, I believe the brand I work for could benefit from such a culture--and our CEO probably agrees, philosophically--but given how much of B2B relies on personal sales, I don't think it'd be seen as a good investment.

In sum, no, I don't see B2B social media development as one iota more difficult, in the abstract, but I do see it as unlikely that the B2B world will catch up with B2C on this for some time to come. Sad for me to contemplate, given that I'd love to do social media stuff for my B2B clients, but that's just where things stand for now.

Reply Reply Report

Re: Is Social Media more difficult in B2B than B2C?

JoeSeale
Vote:

March 21st

I agree that Social Media is more difficult for B2B than it is for B2C. I disagree that a B2B company cannot launch a Social Media initiative that resonates with the vast majority.

Social Media is a more difficult "sell" to B2B executives because they still see Social Media as irrelevant to their target audience. In fact, social media is a perfect medium to target the niche markets found in B2B. Done well, social media allows the audience to determine what content is relevant to them, subscribe to that content, share content with others in that market and create content for others in that market to read, view, edit and comment.

With its highly specialized niches, b2b companies should rely more on social media to position themselves as industry pioneers and subject matter experts. Through social media, B2B companies can connect like never before with clients, prospects, journalists, investors, partners, and vendors.
Reply Reply Report
 
 

Invite someone to Gooruze

Home | Read News | Post News | Read Articles | Write Articles | Q & A | Groups | Activity | Members | More

Privacy Policy | House Rules | About Us | Contact Us | House Blog | FAQ

© Copyright 2007 Gooruze ™ | Built by Market United