Help Group

Thanks to all who have provided feedback on autosave not working. We have found out what the problem is and pinpointed down to IE, FCK Editor, Word Clean Up and pop up blocker. Our Tech have provided a breakdown of the different scenarios and step by step solutions.

Of course it would be great to remove the problem all together - but for now here are some tech tips to workaround the issues.

1. On IE6 or IE7: when pasting and going through FCK MS Word Cleanup tool, bullet points are converted into some strange symbols.

Cause: FCK editors cleanup wizard.

Workaround:

a. Select the content box.

b. Press CTRL+V.

c. IE will ask you if want to allow this webpage to access your clipboard - select 'Allow access' (IE7) or 'Yes' (IE6).

d. A dialog will appear saying 'The text you want to paste seems to be copied from Word. Do you want to clean it before pasting'. Select 'Cancel'.

e. IE will ask you again if you want to allow this webpage to access your clipboard - select 'Allow access' (IE7) or 'Yes' (IE6).

f. The content should be pasted into the browser with formatting preserved.

2. On IE6, pasting in from Word results in a dialog asking you if your wish to clean up text copied from word, and then no action after that - no pasted text.

Cause: the user selected 'Ok' when asked if they wanted to clean up the text copied from Word, and they have the Google toolbar installed. The Google toolbar ships with a popup blocker that will by default prevent the FCKeditor Paste-From-Word dialog from appearing. It will make a sound on the computers speaker and increase the blocked popup count on the toolbar, but otherwise give no indication that the popup has been blocked.

Workaround: disable the popup blocker in Google toolbar or set it up to enable popups for gooruze.com.

3. On IE7, the content dissapeared after pasting in content or adding an image.

Cause: an action with FCKeditor caused a popup window to appear. IE7 blocked the popup and displayed the 'infobar' at the top of the page to allow the user to disable the block. The user disabled the block using the infobar, which then reloads the page, resetting the pages content.

Workaround: there is no workaround. Either ensure popups are enabled ahead of time, or copy the contents of the content to the clipboard before enabling popups via the infobar.

Hi,

I have an article competed. It is written in BlogDesk and includes about 10 images that support the article.

What is the easiest way to get the article into gooruze?  Do I have to load and place each image into the article just to get it into gooruze?

As you can see from the blog feeds coming through - we have fixed the blog feed issue - apologies for the any inconvenience caused.

At the moment I think people are a little bit confused as to how to reply back to a Gooruze member properly. These mails are being sent from the sender to the recipient via Gooruze Mail, which uses support@gooruze.com as a mail forwarder to people's real email addresses.

When people receive these emails in their real email inbox, they hit the reply button - which sends is received by Gooruze Support.

The below graphic illustrates how to send a mail back properly to the sender:

I recently had a question from a member about how you unsubscribe from Gooruze. If you would like to unsubscribe from Gooruze, please follow these instructions:

1) Go to your profile page. On the left hand side, click on "mailbox" so you go to your Gooruze mailbox. Click on "settings" which is at the top right hand corner. On this page, you can choose whether or not you want to get the emails you are sent from Gooruze forwarded to the email address you are registered with. Choose "yes" or "no" and then press save.

2) If you want to unsubscribe from the watchlist, then click on "watchlist" which is on the left menu. At the top right hand side click "Edit Subscriptions". If you scroll down to the bottom, there is a header that reads "Email unread Watch List". Here, you can choose to receive the watch list daily, weekly or never. Choose which one you want, then press save.

If you have reached the 5th shield (silver with 2 stripes) you will notice that you now have Admin Functions in your left hand side nav bar.

This is not a bug, the system now trusts you enough to vote on reported items.

Just click the "discuss" link next to the reported items to place your vote.

My auido blog RSS feeds

I'd love to see the STAR option added to images. That way I could vote on ones that are funny or such.

If I want to edit a group I created ( description or image) - How would one do so?

Is there a way to change my username? Who would I contact about this? Can I deactivate my account and reactivate it with my same email?