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| Online content and information services leader with a history of successfully creating and delivering profitable activities in B2B, B2C and government sectors. Hold current certifications from Yahoo and Google for PPC advertising. I am a technologist with online content, SEO/SEM and software and design/usability expertise. Work history includes SEM for IYP sites, B2B help desk management, cross-functional teaming with Marketing for a top automotive web site, managing a segment of an online community for an eBay subsidiary and co-founding a network of sites that includes a unique flagship product served exclusively on the web. While leading service quality and operations teams at well known brands, I participated in multiple ERP and CRM installations. Industry experience in information services, ecommerce, SEO/SEM, alternative dispute resolution, online marketing, writing and editing for online audiences, automotive, publishing, food service, travel agency, information services, logistics and training. Successfully grew usage revenue and retention online before there was a web (ca. 1986) and am working now on ways to delight customers using the public's adoption of the web and whatever comes next as an ever-increasing part of their daily lives. Co-founder of Consumer Help Web, a complaint letter writing and advocacy service. Working with an IYP pioneer now and having a blast directing search marketing efforts on local campaigns. | ||
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