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kathrynmilette

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Bio

If you were to know me for a week,(well, maybe 2) this is what you would think:

1. Wow, she is tall (6' to 6'3" depending on the shoes).
2. Wow, she sure likes donuts.
3. Depending on the situation and the company, she can be serious, expressive, enthusiastic , or contemplative. generally content and upbeat. seldom somber.
4. Wow, she talks fast.
5. She loves learning, and will ask tons of questions.
6. She loves trying new things (I've tried all of these things over the years and succeeded in some, failed in many...web design, cake decorating, mountain biking, computer programming, wedding planning, playing ...

Articles

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	Beacon No More? Hardly	December 2007
	The Success of Elfing Yourself?	December 2007
	Top 5 Interactive Agency Websites	December 2007
	9 Ways Social Media Can Hurt a Brand	January 2008

News

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	kathrynmilette	When Will Social Networking Sites Profit
	kathrynmilette	MySpace's "Beacon"?
	kathrynmilette	Father of Soldier Leverage's YouTube
	kathrynmilette	Johnson&Johnson Using Animated Web Videos
	kathrynmilette	Super Bowl Ads on Twitter
	kathrynmilette	Sears Deceives Online Customers
	kathrynmilette	Fuser Facebook App Imports MySpace Messages

Blog

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23
Apr

Who Complains Online, and When It Makes...

by kathrynmilette at 19:38

This post is from from my other blog here

Why do some unsatisfied customers choose to air their grievances online rather than directly to a store employee or manager? Wouldn't going directly to the source be more efficient, more immediate, and more satisfying?Well, maybe not. My highly unscientific analysis revolves around certain dangerous personality traits that a company definitely does not want (but can't always avoid) in an unsatisfied customer.