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23 Apr This post is from from my other blog here Why do some unsatisfied customers choose to air their grievances online rather than directly to a store employee or manager? Wouldn't going directly to the source be more efficient, more immediate, and more satisfying?Well, maybe not. My highly unscientific analysis revolves around certain dangerous personality traits that a company definitely does not want (but can't always avoid) in an unsatisfied customer.
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