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This post is from from my other blog here

Okay readers, I need your opinion. Should a small business company blog offer a full or partial RSS feed? Having participated in the blog world for over a year now, I’m 100% in favor of the full RSS feed. In fact, myself and others have written about how partial feeds are such a turnoff because we use RSS readers so we don’t have to always click-through to the individual sites to which we subscribe.

But, that opinion is largely drawn from my participation in the marketing blogging community - both search marketing and general marketing bloggers.

What happens when there is not such a large number of bloggers in a particular niche and your audience is comprised mostly of customers and end-user prospects who don’t maintain blogs themselves - or are even that familiar with RSS and blogging? Should your RSS distribution mentality change? Here are the pros, cons and discussion points we’re tossing around:

Why companies should offer a FULL feed:

  • RSS content distribution is meant to give readers the flexibility to consume content on their own terms.
  • Readers may not want to visit your site each time.
  • Content is more engaging when can be presented in full in a Reader

Why companies should offer a PARTIAL feed:

  • One goal is to get people to your site. A partial feed would get more people to click through to your site on a regular basis to see offers or other product information.
  • Customers can’t purchase, request more information, or get additional resources from within their RSS reader.
  • If the goal is truly to interact with your customers via your blog than you need to get them to the site for the conversation.

As I was writing this post, Stoney deGeyter posted about the full or partial RSS feed topic on Search Engine Guide. He makes a great case for why a full feed is good.

BUT, the goal of any small business marketing effort is, of course, a return on the investment and the time. Is a full RSS feed inhibiting ROI efforts or is it lending to a greater goal of community? Is community enough of an ROI factor? I’m just wondering if maybe the rules shouldn’t change slightly when it comes to company blogs.

Your thoughts?

none
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Re: RSS Feeds: Full Or Partial For Company Blogs?

bansi
4.00 (Good) Vote: Interesting Interesting Interesting Interesting Interesting

November 2007

If your blogging goal is to engage and have meaningful interactions with your customers, you're doing this just by gaining and keeping their attention as a subscriber....they shouldn't really have to click through every time...although that obviously has its benefits...

On the other hand...because you're dealing with new RSS users they could be more willing to clicking through to specific content, because the whole experience of browsing headlines of their chosen feeds, from one central location is so valuable and new to them. Also, partial feeds could cause people to view more pages because the content is clearly displayed through the feed reader...and they can get to it easily and maybe even faster than by browsing the site...

Hm...I can't decide now...
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Re: RSS Feeds: Full Or Partial For Company Blogs?

PatrickSchaber
Vote:

November 2007

bansi - thank you so much for jumping in on the discussion. It's the new RSS users I'm curious about. When I first started with blogging, a full or partial feed did not matter to me as I was more interested in joining the discussion on the site. I'd click-through regardless. As I got more into everything, I started to prefer the full feed.

But, based on the response on my site, I think most are leaning towards the full feed....
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Re: RSS Feeds: Full Or Partial For Company Blogs?

bansi
Vote:

November 2007

I agree....full is better. Eventually you could do something similar to the Mashable feed.... posting full on most content and partial on the posts that they know are going to be popular (lists etc.)... Good luck!
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