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In a recent blog post, Jim Nail, chief strategy and marketing officer at Cymfony, wrote about a study that provocatively proclaims “Spending on Conversational Marketing will Outpace Traditional Marketing by 2012”. To find out if that’s even possible, I got together with Jim and Pete Blackshaw, executive vice president at Nielsen Online Strategic Services. Like Jim, Pete is wary of the “conversation” hubbub.

What ensued was a very lively debate about whether marketers are prepared to support conversational marketing, and the answer isn’t very pretty. As Jim and Pete point out, not only are marketers not using Web 2.0 tools to create a conversation. To even listen effectively, they need to overhaul their infrastructures, big time.

We invite you to listen to the debate and then tell us what you think by leaving a comment on this blog. Enjoy …

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