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eMarketer highlights a recent study about customer reviews. Looks like most people want to help others so: "Nine out of 10 respondents said they wrote reviews in order to help others make better buying decisions. Nearly 80% wrote reviews in order to reward a company. " Have you added a way for your customer to give you feedback? And is it transparent and available to others? | ||||||||
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December 2007 We're adding commenting/ User reviews on our revamped website - it took a lot of persuasion to get it added to the site - it sure will be interesting to see what sort of reviews/comments we get once we go live.
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(December 2007) (
