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anonymous
Is there a way to track whether emails sent for a campaign have been opened by the person you've sent it to? If so, what program/company would you recommend?
 
 

Answers

 
 

Re: Tracking Sent Emails?

smcandrew
Vote:

May 6th

ExactTarget reports on deliverability and open rate amongst other things.  Not sure the scale you're looking for, however.

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Re: Tracking Sent Emails?

danjackson
Vote:

April 8th

I Make News provides this capability however most email marketing applications that are worth subscribing to should provide this functionality.

http://imakenews.com/imn_site/index.htm
A common tactic to get the best ROI on the content used in your campaign is to resend the same campaign w/ a new subject line to those who did not open the message.
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Re: Tracking Sent Emails?

aprilwalker
Vote:

April 3rd

I didn't know companies could 'spy' on you to see that you've read or opened  their emails! The DidTheyReadIt software program that Jenny mentioned is amazing if what they say is true - ie they know you've opened it, how long you've read the mail for, and where geographically it was viewed. I wonder if it's really specific in terms of geography.

At the moment I just do normal email mail outs, none of this kind of stuff. Maybe I should do a trial and see how things go...
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Re: Tracking Sent Emails?

justinjdennis
Vote:

April 2nd

htttp://www.netstride.com/products_gobuzz.asp
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Re: Tracking Sent Emails?

JennyGray
Vote:

April 1st

I was scouting around for something like this a while ago.  In the end, we built something in-house, but one service I remember looking at is DidTheyReadIt.  It seemed pretty straightforward, and their site was full of information.
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Re: Tracking Sent Emails?

silk-merchant
Vote:

April 1st

Jenny,

what other programs did you look at?

I thought most email campaign management programs reported what gets opened , bounced, clicked etc.

Or have I misunderstood the question?
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Re: Tracking Sent Emails?

JennyGray
Vote:

April 2nd

Um... I think there was something called Mailinfo that I looked at; it was a while ago, and I can't remember the ins and outs of it.  I took the question in the same vein as you did - obviously, we can't tell if a recipient has actually read an email, only whether or not they've opened it/clicked etc.

If only 'Did They Read It' was literal -  that would be some clever software.

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